Pattern Feedback and Questions

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If you have any problems with your Knit Picks pattern or with a book purchased through Knit Picks, please contact Knit Picks Customer Service at 1.800.574.1323. Thanks!

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Permalink Reply by Kerin on March 30, 2009 at 10:13am

Hi Ginny,
As this pattern has had errors before we have very thoroughly reviewed it. You'll be getting a response from customer service shortly - I apologize for the long wait!
-Kerin

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Permalink Reply by GinnyG on March 31, 2009 at 5:12am

Thank you, I did recieve a response yesterday, with pictures which were VERY helpful.

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Permalink Reply by Arachnera on March 21, 2009 at 1:31pm

This is merely an odd event on the website, but after "viewing more images" from Selbuvotter, putting the book in my cart led me to this page: http://www.knitpicks.com/templates/inside_images.cfm?id=30938&t... It did end up in my cart, though.

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Permalink Reply by Tina on March 24, 2009 at 9:14am

Our shopping cart is a little buggy - the IT guys are working hard on it and we expect to have a new improved one in a few months. I had something similar to this happen to me (except it jumped me to the magic loop page when I put something in my cart), and the guys said it was probably an old jump page saved in my cache. You might want to try clearing your cache.

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Permalink Reply by Elianastar on March 30, 2009 at 12:13pm

Is it too late to offer suggestions for the Shopping Cart?

I'd love to be able to:

~ keep the quantity of the item when it is moved to the "later" section and be able to add to that quantity if I'm gonna need more of that item before I actually place an order for it
~ to have a 1-5 star rating, or something, for the things in my "later" section... to help me remember which things I wanted most from that very long list
~ be able to link back to the original description directly from the "later" section when I can't remember exactly why I added that to my cart in the first place

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Permalink Reply by Tina on March 30, 2009 at 1:57pm

Thanks Star, these are great ideas. I'll pass them on to our IT department.

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Permalink Reply by Arachnera on April 1, 2009 at 3:48pm

If you're getting a totally new cart system, it may not matter, but the cart now buggily claims I'm saving stuff for later rather than adding it. However, this seems to only be a message and the item was added to my cart.

Another suggestion for the new carts: checkboxes to save items for later and remove from cart. (e.g. Say I have Shimmer, WotA, Imagination, Simply Cotton, Comfy Sport and the book Selbuvotter in my cart, but I only want to order the book and get the yarn later. Checkboxes would enable me to select the yarns and then click a "Remove items from cart" button)

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Permalink Reply by Tina on April 1, 2009 at 3:53pm

Thanks for the ideas - I'll pass them on to IT. We're so excited that getting a new shopping cart is on the horizon.

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Permalink Reply by Elianastar on April 1, 2009 at 8:50pm

Maybe I'm not understanding what you've described, but you can click the plus sign on the far right of any item and it is moved to the bottom of the cart as a "saved for later" hold. You can then move it back into the active upper section by hitting the plus sign on the far right again... it doesn't currently save the number of items more than one when you save for later though.

... is that what you meant or did I misunderstand?

I have also noticed I'm getting a "item was saved for later" when it has actually been added to the cart... that's a really new thing, cuz I'm always adding stuff to my cart for now and for later and have only noticed it in just the last week or so...n

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Permalink Reply by lhamo55 on March 23, 2009 at 7:21pm

Would it be possible to consider including pattern size range information in book descriptions? I've recently purchased several books which featured patterns no larger than 40-42". While I can do the math and resize, knowing the range ahead of time would have led me to make different buying choices. Thanks.

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Permalink Reply by Knit Picks Admin on March 26, 2009 at 9:26am

Yes, that is a good idea. We will work on adding that information to book descriptions.

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Permalink Reply by kittyniciaian on March 26, 2009 at 12:27pm

A question regarding the sock books available at KnitPicks - which books are most friendly to toe-up knitters (any method)?

I prefer knitting magic loop, but I know that pretty much any toe-up pattern can be done any method. I have no clue how to begin converting a cuff-down to a toe-up.