Yarn Feedback

Replies to This Discussion

Permalink Reply by blanchois on July 19, 2010 at 8:01pm

No response?

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Permalink Reply by cherylbwaters on July 19, 2010 at 8:36pm

Blanchois, I suggest you click here and contact customer service. I would let them know that no one has responded to you. They managed to see nina chen's post. I don't know why they missed yours.

Let me know if customer service doesn't respond to you and I'll try to figure out something else. This issue should be address. ♥cheryl

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Permalink Reply by blanchois on July 20, 2010 at 6:22am

Thanks, cheryl!

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Permalink Reply by cherylbwaters on July 20, 2010 at 8:29am

Let me know if you don't get a response and I'll figure out who to send a message to.

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Permalink Reply by Customer Service on July 20, 2010 at 8:33am

Hi Blanchois,

My apologies for missing your post. I've noticed that with the black & darker yarns because of the excess dyes but it does soften with washing or soaking. But please feel free to give customer service a call at 1-800-574-1323 or via email here if you have concerns & they will take care of you :)

Best
Stacey

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Permalink Reply by blanchois on July 20, 2010 at 8:34am

Thanks, Stacy. I'll see how the yarn feels once the socks are done and I can wash them.

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Permalink Reply by nina chen on July 19, 2010 at 3:53pm

Hi,
Is there a certain time of year that yarn colours (and also the corresponding colour cards) are updated? I'd like to get 1 or 2 cards but I just wonder if I should wait for a certain time in order to have the most up-to-date shades. Or, do things just kind of come and go throughout the year? Sorry if this question is answered elsewhere, but I am having a hard time finding it... (is there a yarn FAQ or something like that for newbies like me?)
Thanks so much!
nina

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Permalink Reply by Customer Service on July 19, 2010 at 4:10pm

Hi Nina,

New yarns & colors of cottons and blends, lace and some of the sock yarns are usually updated in late winter/early spring. Wools (and blends) are generally updated in late summer/early fall. Color cards take a bit longer because we do them by hand, so they often follow quite a while later. We do try to accurate show & describe all of the colors online and in the catalog in the meantime!

I hope that helps!
Best
Stacey

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Permalink Reply by nina chen on July 19, 2010 at 4:47pm

Hi Stacey,
This is very helpful! I've had issues before with colours on my laptop not matching the actual product, so I can't really trust what I'm seeing online. Your info will help me decide which cards I can go ahead and order.
Thanks so much for your help,
nina

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Permalink Reply by Jennifer Jordan on August 20, 2010 at 6:27pm

I am knitting some socks with two skeins of Essential that are from the same dye lot. I started the two sock tops in the same place in the stripe pattern - it may have not been the very same place, but it was very close! I have attached a picture of how the stripes are very different on the two socks - in one the color swirls and in the other the color zig zags. Any ideas on what I can to to make the stripe pattern match?

TIA

Attachments:

• Socks.jpg, 110 KB

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Permalink Reply by cherylbwaters on August 20, 2010 at 7:34pm

Hmmm, that is weird. You might want to contact customer service to see what they have to say. Click here to hop right to the customer service email.

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Permalink Reply by Eleanor Waxman on September 2, 2010 at 12:24pm

Hi,

I'd like to knit an afghan for my aunt out of Suri Dream, but I was wondering how much it sheds? Is it likely to leave her or her furniture covered in a fine layer of fuzz every time she touches it?

Eleanor

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