Nickel-Plated Options Interchangeable Needles
If you have any problems with your needles, please contact Knit Picks Customer Service at 1.800.574.1323. Thanks!
Replies to This Discussion
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Permalink Reply by Sparrow Kelley on -
Hello all,
I received a set of nickel-plated options needles for christmas two years ago. I love them to death and use them for everything. However, I've recently been having problems with the cables coming apart. I've had this happen twice, where the metal tip from the end of the cable pulls away from the plastic cable. [Fortunately, no stitches were lost.] I knit very tightly, and know that's probably the cause, from the extra strain. I was wondering if there was a way to fix them? I keep thinking that if I could get the plastic bit back into the metal piece they would still be useable. I don't want to lose my extra cables!
.:Sparrow
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Permalink Reply by cherylbwaters on -
Sparrow, let me get this straight. The actual cable has come apart from the metal connector, is that correct? I mean you don't mean the join came unscrewed? I always tighten my join by using a needle gripper when I screw them in. You can find needle grippers in any notions section at a sewing or craft store that sells sewing notions.
As far as the cable becoming pulled out from the metal connector, you should call customer service to see if it is still under warranty. If it isn't still under warranty, you might try a little bit of super glue. I haven't had to do this for any of my KP needles but I have done it for some other circulars I have.
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Permalink Reply by Sparrow Kelley on
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Yes, the actual tip of the cable has pulled off. I've never had issues with the needle tips unscrewing as some people have.
Because they were gifts, I don't have any of the order information. Would that be a problem?
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Permalink Reply by cherylbwaters on
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It never hurts to call! They really have a good customer service department. Even if they don't replace it, they may have a solution on how to fix it other than super glue.
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Permalink Reply by Sparrow Kelley on
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Thanks! I'll give it a try.
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Permalink Reply by cherylbwaters on
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Keep me posted! Please!!!
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Permalink Reply by Sparrow Kelley on
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They're sending me replacements! I'm super impressed by how quickly they responded to my email, and by the fact that they would send replacements for something bought 2 years ago. This is most unheard of in the world on online shopping, unfortunately.
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Permalink Reply by cherylbwaters on
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They have terrific customer service! I'm so glad I convinced you to contact them.
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Permalink Reply by Jennifer Kluender on -
I just bought my first pair of Nickle plated tips today. Went to screw them on and one was defective. I did not buy them from KP. I was very frustrated. I went back to the store I bought them from. They grabbed another pair of tips and one of those didn't screw in either! We managed to find 2 tips that worked. Very frustrating. I love these needles but now I can't trust them to just work. I will have to bring in my cable every time I want to buy tips to make sure they screw on properly. How hard is it to get the manufacturing right? I also heard somewhere that they changed the purple cable so it's not so slick anymore and a darker color? If it ain't broke don't fix it! A happy but frustrated customer.
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Permalink Reply by trixhilda@sbcglobal.net on -
As frustrating as the problems is the good part is Knitpicks have great customer service and have always backed their product. A bit off topic but I have some needles from Signature Needles lover the needles but hate the older style cables they have I received mine as a gift and with in 60 days they introduced the new style of cable and since I had not really used my old style needles I asked them if they would exchange the old style for new and they just said no would not even consider it and the old style cables continually curl and kink and for the price they should be a much better product they don't have any type of customer service unlike Knitpicks who completely and totally back their product I had some of the circular harmony needles and had received them several months prior to me using them and once I opened them found that one of the needles was not finished properly and even though I had had the needles for over 3 months they replaced them without a problem. This is a company that knows how to provide customer service. I suggest you keep this in mind as you decide what to do about future purchases.
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Permalink Reply by cherylbwaters on
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I tried to get Signature Arts to replace the cables on my older pairs and they said they couldn't do it. I was willing to pay but they said the new cables wouldn't fit on the old tips.
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Permalink Reply by Elianastar on -
The issue may be with the cable... not the tips. I've got two full sets of Nickel Options, plus a couple more in a few sizes. I've got no less than two full sets of cables in every length. With all of that, I've had one cable that wouldn't screw into several tips... it would screw into a few, but most of them, it would not. I tossed it. Yes, I could have called CS and they would have replaced it with another set of two, even though the other cable worked just fine. They simply don't cost that much and I had a second set in the same length anyway.
I have either one set of tips or one cable - still not certain - that has more of a tendency to become loose while knitting than any other combination. I end up just switching it out with a different tip if it becomes too annoying.
I got my first set of Nickel Options about six months after they came out. I got my second set about a year later. I just bought two extra sets of tips in two sizes very recently. Just this week, one of original cables finally failed. After 4 + years. (I've continued to use the same cables and have only added to that as I've needed an extra one for some reason, but have primarily used my first sets, keeping the newer ones in reserve as backups.)
If you've only got a single pair of tips and cables, I wouldn't be terribly concerned. I would check how the tips fit on other cables, perhaps getting another set in another length.
It is possible you got a defective tip or two. Knit Picks keeps very close statistics on defective products. Their needles are defective less than 0.5% of the time, according to last stats I saw reported.
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